Disputes & Fraud

How do I contact Xpann in the event of a problem?

You can contact Xpann via email, telephone or in writing – just click on “contact us” at the bottom of the page and say hello. You can always use our 24/7 built-in help center. Or simply call us directly on +44 203 051 2685 during normal office hours.  

Read the answer →

Will Xpann help if I have an undelivered order?

Xpann accepts no responsibility for any difficulty encountered when placing an order. At Xpann, unlike our competitors, we are committed to sourcing high quality suppliers. We charge a signup fee in order to filter out unscrupulous businesses. In addition, we recommend that all Xpann suppliers pass a “Business Verification” process before they are accepted to […]

Read the answer →

Will Xpann help in disputes?

Xpann acts as an intermediary between businesses. We connect buyers with sellers. We do not mediate those relationships in any way. Any disputes must be resolved between the parties concerned. For your safety, always buy from verified sellers.

Read the answer →

How do I know which products are prohibited?

Unfortunately due to local laws and regulations, some products are banned from sale on Xpann. For a full list of prohibited items, please refer to our terms and conditions.

Read the answer →