Buyers

How much does it cost to use Xpann?

For buyers, Xpann is completely free to use. For all sellers there is an initial one-time start-up fee of 349 euros. With this “starter package” you can list unlimited products and create your own brandable-microsite with access to the basic features of Xpann. In addition to this, we offer promotional packages that will push your products […]

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How long will shipping take?

This is entirely dependent on your chosen supplier and chosen method of delivery. It will be different in each case and should be discussed/confirmed at the time of transaction. Negotiations are carried out between buyers and suppliers and therefore Xpann has no influence on shipping times.

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Do prices show VAT?

This is entirely at the discretion of each seller/supplier and should be confirmed at time of transaction.

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Do I need to be VAT registered in my country to use Xpann?

Xpann does not require a buyer or seller to be VAT registered. However some businesses will only deal with 3rd parties that are VAT registered, so discretion is advised.

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Is there a minimum order quantity?

Minimum orders will vary depending on your chosen supplier. Buyers can use Xpann’s built-in message center to communicate with sellers and to confirm a minimum order amount. Simply click on the “contact company” tab next to the product that you are interested in.  

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How are communications handled between buyers and sellers?

All sellers/suppliers can be contacted directly by using Xpann’s built-in Message Center. To begin communications; simply click on the “Contact Company” tab next to the product that you are interested in and say hello. Alternatively you can visit the seller’s Xpann microsite. Click on the “Send a Message” tab. Here you will find direct telephone […]

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Does Xpann recommend products to me?

Xpann has created a machine learning recommendation engine that analyses the products you have purchased in the past and the products you have viewed. We use those results to recommend products to you.

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How do I find new products to buy?

Use dynamic in-depth search tools, with hundreds of filters, to find the perfect new product for your business. Xpann comes complete with advanced search tools that will help you to narrow down your search to the exact product niche you require. Simply type your desired keyword into the search tool in the top bar of […]

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How do I contact suppliers/sellers?

Xpann has created a streamlined communications system with a built-in Message Center. So you can contact sellers directly through the website, with just a click. Look for the “Send a Message” tab located next to the product that you are interested in. Additionally, each seller’s contact information is easily located on the seller’s Xpann microsite. […]

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How do I ‘buy’ a product?

To buy a product, simply contact your chosen seller, either via Xpann’s built-in Message Center, or directly using the contact details that they provided on their microsite. You then organise payment and shipping directly with the seller. This means that there are no third party fees collected by Xpann, making the process both seamless and […]

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